Customer Service

Shipping & Delivery

Shipping is £1.50 to mainland United Kingdom. Please allow approximate 10 days for delivery. We usually dispatch in stock orders within 1 working day via recorded mail or courier depending on size and value. Sport Fox delivers worldwide and international shipping prices are dependent upon weight and order value and are calculated at the checkout.  Please see our shipping prices for international deliveries.  If you would like to use an expediated service please contact us for a quote.  Please Note: Customs and Taxes The buyer is responsible for any duties or taxes charged on entry to their country. These are levied by the international customs and totally out of our control.
Privacy & Security

Sportfox are committed to preserving and respecting the privacy of visitors to our website.
- The Information We Collect
Upon registration or purchasing a product on this site, a record of you personal details will be required in order to carry out a service to the customer Registration on the website may result in receiving customer/ wholesale newsletters. Unsubscription to this service can be done via email. During and after payment no credit or debit card details are received or stored by Sport Fox.
- Disclosure of Information
The information gathered on this site is not passed onto a third party, except in the case that it is required by law.
- Cookies
Cookies are small pieces of information stored on your computer which generally speaking do not contain personal information that you can be identified from unless you have furnished such information to the website. - Security of Information Security measures are in place to prevent information being accessed by unauthorised persons.
- Updates to Privacy Policy
Updates will be posted on http://www.sportfox.co.uk
- Hyperlinks
Hypertext links are not maintained by this website and please note that different terms and conditions apply and they are not part of the Sportfox privacy policy
Returns & Replacements

At Sport Fox we want you to be delighted with every purchase you make. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the goods whilst you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example but not exclusively, branded boxes or branded bags such as Tecnica or Sorel footwear and Arena swimwear packaging). If a return is received and any part of its branded packaging has been cut, ripped or in any other way damaged by the customer the return will be refused and the item sent back at the customers expense as this would make the item unsaleable as new.  Goods must be returned or exchanged within 28 days of receipt by the buyer. Goods must be unused, have all original packaging and tags attached. Swimwear must still have the hygiene strip in place (please note hygiene strips are not present in competition swimwear). The purchaser is responsible for the cost of returning or exchanging items. - Please email sales@sportfox.co.uk to inform us that you are returning goods - Products returned by registered post will have a tracking number, please forward this tracking number via email for our records.
Returned goods should be sent to:
Sportfox
PO Box 184
Kendal
Cumbria
LA9 9AG
If you would like to exchange an item please note there will be a charge for international orders, there is no replacement standard shipping charge for UK orders. 
Refunds will be made to the original source e.g credit or debit card, PayPal account etc and will be minus any original shipping charge.  Original postage costs are non-refundable.
Ordering

Orders are made online and payment is accepted by credit card or debit card online by the customer using PayPal .  At no time do Sport Fox receive or store any credit or debit card details.
 Payment, Pricing & Promotions 

Prices are displayed in GBP. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount . Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Promotions are ongoing and they will be transferred to the customer via the website and newsletters. Promotion coupons and discounts can be availed at checkout on the website.
Updating Account Information
Account information can be altered / updated at 'My Dashboard' when you log into your account.  

 

Disclaimer

This website is an online store and information site. Any information on this site should never be substituted for medical or professional advice or services. Contact a medical doctor in relation to medical conditions. No warrently or representation in relation to the accuracy is accepted by Sportfox on the information on this site and does not accept any responsibility for damage resulting from the use of this site. Sportfox cannot accept any responsibility for any data or content that is generated by its users. The listings and information contained in the website are intended for general use. Although Sportfox believes that it has taken all due and reasonable care in providing such information that it believes to be accurate and safe, it specifically presents such information "as is", without any warranty of any kind, express or implied, and it is not liable for mistakes, errors or omissions of any kind nor for any loss or damage caused by a user's reliance on facts data, opinions, statements or other information appearing or published on Sportfox. At Sportfox we try to display all information on this website as correct and accurate as possible. No warranty is provided that the information is accurate or correct. Sportfox assumes no responsibility, whether implied by law or otherwise, for the information provided and disclaims all liability with respect to such information. Sportfox is not liable for any injury loss or damage that might arise through use of this website. The existence of listings and any advertising on this website does not constitute a guarantee or endorsement of the quality, value or suitability of the products or services so listed or advertised. It may happen that some information is incorrect or not complete. For example when we were provided with incorrect information by the manufacturer of a product. Sportfox may make changes to the materials at the site or to the products and prices described in them, at any time without notice. The information published on Sportfox may refer to products, programmes or services that are out of date or no longer available and Sportfox makes no commitment to update the materials at the site. By visiting Sportfox you agree to be bound by the foregoing conditions of use.